1. What are your hours of operation?
For your added convenience, patient care specialists are available to serve you: 7 days a week, 24 hours a day.
Or you can place your entire order online.
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2. Are any products excluded from the CanadaCare Plan?
Yes, to see a complete list of the products that are excluded please click on the link below.
Click Here to View
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3. Is your Pharmacy legitimate and are you products safe & reliable?
At Canada Pharmacy, our licensed pharmacists review your medical profile and then verify your order for accuracy and possible interactions with other medications you may be taking.
We only buy pharmaceuticals from licensed manufacturers/ wholesalers who follow established Good Distribution Practices/ Good Manufacturing Practices and are overseen in their respective jurisdictions by Regulatory bodies similar to the US FDA. In many cases, the US FDA themselves inspects the manufacturing facilities of these manufacturers and several of their manufacturing plants are in fact USFDA approved.
Additionally, we only distribute medications which are obtained in the manufacturers' original and unopened packaging, complete with lot number and expiry date.
We only buy generic product from top-tiered generic manufacturers who are also regulated and inspected in similar fashion and manufacture safe, quality generic products with the same active ingredients as the brand product.
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4. Are the generic drugs that you sell safe?
Yes, Canadian generics are just as safe and effective. Canada has a government agency that tightly monitors the safety and quality of all drugs sold in Canada.
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5. Who is CIPA and what do they do?
CIPA is a Canadian association of licensed, regulated pharmacies. Patient safety is a top priority for CIPA members and because of unregulated rogue pharmacies, patients need to exercise caution by only ordering from trusted sources. CIPA certification assures you that the pharmacy provider is licensed, reputable and adheres to stringent safety protocols. All CIPA members are licensed and regulated by various government agencies for safety. CIPA member pharmacies require valid and signed prescriptions, typically for 90-day supplies of drugs and maintenance medications. We do not sell controlled substances. Patient privacy is assured by CIPA members, who follow the same stringent confidentiality and safety procedures as U.S. pharmacies. Additionally, CIPA members do not send any unsolicited email (SPAM) or sell addresses to others. For your safety and privacy, we recommend dealing only with sites displaying the CIPA seal.
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6. Are your prices in US dollars or Canadian dollars?
All prices appearing on the website are in United States Dollars.
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7. Can I claim my medications shipped by www.CanadaPharmacy.com through my insurance company?
Absolutely. Every order is shipped with a copy of the invoice which states the medication name, dosage, quantity and price along with shipping charges. You can then submit this to your insurance company for reimbursement.
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8. Can you use any other coupon code with the CanadaCare Plan?
Once a customer reaches an expenditure of $400 for 2010, no other coupon code can be used on orders.
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9. Do I need a prescription?
A prescription is required if the product(s) is sold by prescription in the customer’s jurisdiction.
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10. Do I need to send in my original prescription?
Once you have placed your order either by phone or online you are required to mail in your original prescription to us at 1300 Boblett St. Unit A #105, Blaine WA, 98230, USA.
* Note: This address is ONLY for original prescriptions. Product returns will not be accepted at this address.
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11. Do you sell narcotics?
No, it is illegal for a Canadian pharmacy to mail a narcotic.
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12. Can I order products containing Ephedrine or Pseudoephedrine?
Federal and State regulations restrict the sale and purchase of products containing ephedrine and Pseudoephedrine and therefore if you are ordering a product containing these ingredients certain restrictions may apply.
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13. Do you ship overseas?
At this time we cannot ship overseas. We currently ship to Japan for non-prescription items only and we are looking into expanding our international shipping option.
*Note: International orders do not qualify for shipping promotions*
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14. Do you ship to Canada?
At this point in time we do not ship any of our products to Canada.
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15. How long are my credits valid on at Canada Pharmacy?
All credits will only be valid for 4 months from date issued.
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16. How long are my refills good for?
You will have as many refills as your doctor has authorized you to have on the prescription that you mail to us. The maximum your doctor can authorize is a one year supply.
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17. How long will it take to get my order?
Prescription orders will be shipped within 5 business days of receiving your prescriptions. Once shipped, it will take approximately 10 business days for delivery. OTC orders are shipped within 2 business days. All prescription orders are shipped via Express mail (similar to USPS Priority Mail).
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18. How much do you charge for shipping?
Any order containing a prescription item is charged a shipping fee of $10.00 USD. If your order contains only non-prescription items you may choose between a $5.00 USD shipping fee (once shipped 8-12 business days) or $10.00 USD (once shipped 4-10 business days). Additional shipping charges may apply to some over the counter items with excessive weight.
You may also choose our 'life-time shipping' option. This gives you free shipping for life for only $50.
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19. If my spouse and I order, do I have to pay the shipping charge twice?
No, All family members living in the same household can register with one customer number, and get their medications delivered for one shipping charge of $10.00. However, each patient will have to fill a separate medical profile.
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20. Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transaction secure. Our website utilizes industry-standard security measures, including SSL (Secure Sockets Layer).
All account information submitted to us is safely isolated from unauthorized internet access.
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21. What about sales tax?
No sales tax is charged.
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22. What are generic drugs?
A generic drug is a copy of the brand-name drug with the same dosage, safety, strength, quality, how it is taken, performance, and intended use. Before generics become available on the market, the generic company must prove it has the same active ingredients as the brand-name and works the same way in the body in the same amount of time.
The only differences between generics and their brand-name counterparts is that generics are less expensive and may look slightly different (eg. different shape or color), as trademarks laws prevent a generic from looking exactly like the brand-name drug.
Generics are less expensive because generic manufacturers don't have to invest large sums of money to invent a drug. When the brand-name patent expires, generic companies can manufacture a copy of the brand-name and sell it at substantial discounts.
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23. What do you do with my personal information?
The personal information you give us will only be viewed by authorized employees of our company for the purpose of completing your order. We do not sell, trade, or rent your personal information to others. In no way will we spam your email address or distribute to any companies who are associated with spamming.
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24. What if I need to return my order?
If you are not fully satisfied with your purchase from Canada Pharmacy, simply return the product and we will refund you 100% of its value, including the shipping cost. Even if the package has been opened, don't worry! Return the opened package and we will refund you up to 50% of its value.
Simply call Canada Pharmacy within 90 days of receiving your package at 1-800-891-0844 and tell us why you are not fully satisfied with your purchase. If we are unable to make it right, we will be happy to explain how to return the package to us.
*We will credit your account for your return postage cost.
*Any sale priced items are final sale and cannot be returned or exchanged.
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25. What if you don't have all of the items in stock?
If an item you ordered is out of stock, we will order it from our supplier. If the item is not available from the supplier we will contact you and let you know.
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26. Why do the pills I received look different than the ones I get from my local pharmacy?
Firstly, if you are used to Brand Name pills and you have ordered a Generic from us, the pills we send you WILL LOOK DIFFERENT. Trademark laws do not allow a generic drugs to look exactly like the brand-name drug. However, while colors, flavors and other inactive ingredients may be different, the drug must duplicate the active ingredients
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27. Why is the price different from the last time that I ordered?
Due to market fluctuations, prices of items may change from time to time.
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28. What if I find a lower price with another pharmacy?
Canada Pharmacy guarantees you the lowest price on all of your medication(s). If you find your medication(s) cheaper at any other online Canadian pharmacy, we will price match with them. Please ensure that the competitor is a CIPA member and Pharmacy Checker approved before requesting a price match.
Offer is subject to the following terms:
Terms & Conditions
- The offer is valid at the time of the sale and up to 7 days after.
- Products must be identical and in stock at the time of placing an order with the other accredited online mail order pharmacy.
- Products must be authentic in brand and size (same manufacturer, same country of manufacture, same country of dispensation, same pack size, same strength, same quantity, etc. (e.g. We will price match 30 tablets of Canadian Brand Name Lipitor 10mg made by Pfizer Canada Inc. to 30 tablets of Canadian Brand Name Lipitor 10mg made by Pfizer Canada Inc.)
- Products must be new as we cannot match the price of any used or expired product.
- We will only match the current advertised price.
- Price match can only be issued over the phone with our customer service team.
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29. What is Front of the Line?
We can move your entire order to the front of the line, ensuring that your order will be the very first to ship from our facility.
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30. Can I use Paypal?
Yes. PayPal is a quick and easy way to pay online without having to expose your credit card information. PayPal can only be used on over-the-counter products.
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31. What is the Pay Later payment option?
It enables our Canada Pharmacy customers to purchase there items today and pay 60 days later.
Terms & Conditions
Who is it available to?
It is available to everyone who places an order over the phone.
How does it work?
Simply enter in your banking/checking account information and once inputed we will have an accepted or declined transaction. An accepted transaction will mean that the order will be shipped and your account will debited for the total order amount in 60 days.
Is there a hold on the money or simply debited after 60 days?
No hold. The consumer is obligated to have sufficient money in their account on the pre-arranged debit date.
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