home View your account details Contact Us En Espanol
Canada Pharmacy
PRESCRIPTIONS NON PRESCRIPTIONS PET MEDICATIONS SUPPLEMENTS PRODUCTS ON SALE







1. What are your hours of operation?

For your added convenience, patient care specialists are available to serve you: 7 days a week, 24 hours a day.

Or you can place your entire order online.

Back to top

2. Are any products excluded from the CanadaCare Plan?

Yes, to see a complete list of the products that are excluded please click on the link below.

Click Here to View

Back to top

3. Are the generic drugs that you sell safe?

Yes, Canadian generics are just as safe and effective. Canada has a government agency that tightly monitors the safety and quality of all drugs sold in Canada.

Back to top

4. Are your prices in US dollars or Canadian dollars?

All prices appearing on the website are in United States Dollars.

Back to top

5. Can I claim my medications shipped by www.CanadaPharmacy.com through my insurance company?

Absolutely. Every order is shipped with a copy of the invoice which states the medication name, dosage, quantity and price along with shipping charges. You can then submit this to your insurance company for reimbursement.

Back to top

6. Can you use any other coupon code with the CanadaCare Plan?

Once a customer reaches an expenditure of $400 for 2009, no other coupon code can be used on orders.

Back to top

7. Do I need a prescription?

A prescription is required if the product(s) is sold by prescription in the customer’s jurisdiction.

Back to top

8. Do I need to send in my original prescription?

Once you have placed your order either by phone or online you are required to mail in your original prescription to us at P.O. Box 88649, Surrey, British Columbia, V3W 0X1, Canada.

* Note: This address is ONLY for original prescriptions. Product returns will not be accepted at this address.

Back to top

9. Do you sell narcotics?

No, it is illegal for a Canadian pharmacy to mail a narcotic.

Back to top

10. Do you ship overseas?

At this time we cannot ship overseas. We currently ship to Japan for non-prescription items only and we are looking into expanding our international shipping option.

*Note: International orders do not qualify for shipping promotions*

Back to top

11. Do you ship to Canada?

At this point in time we do not ship any of our products to Canada.

Back to top

12. How long are my credits valid on at Canada Pharmacy?

All credits will only be valid for 4 months from date issued.

Back to top

13. How long are my refills good for?

You will have as many refills as your doctor has authorized you to have on the prescription that you mail to us. The maximum your doctor can authorize is a one year supply.

Back to top

14. How long will it take to get my order?

Prescription orders will be shipped within 5 business days of receiving your prescriptions. Once shipped, it will take approximately 10 business days for delivery. OTC orders are shipped within 2 business days. All prescription orders are shipped via Express mail (similar to USPS Priority Mail).

Back to top

15. How much do you charge for shipping?

Any order containing a prescription item is charged a shipping fee of $10.00 USD. If your order contains only non-prescription items you may choose between a $5.00 USD shipping fee (once shipped 8-12 business days) or $10.00 USD (once shipped 4-10 business days). Additional shipping charges may apply to some over the counter items with excessive weight.
You may also choose our 'life-time shipping' option. This gives you free shipping for life for only $50.

Back to top

16. If my spouse and I order, do I have to pay the shipping charge twice?

No, All family members living in the same household can register with one customer number, and get their medications delivered for one shipping charge of $10.00. However, each patient will have to fill a separate medical profile.

Back to top

17. Is it safe to use my credit card?

Absolutely. We have taken every precaution to make your transaction secure. Our website utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized internet access.

Back to top

18. What about sales tax?

No sales tax is charged.

Back to top

19. What are generic drugs?

A generic drug is a copy of the brand-name drug with the same dosage, safety, strength, quality, how it is taken, performance, and intended use. Before generics become available on the market, the generic company must prove it has the same active ingredients as the brand-name and works the same way in the body in the same amount of time.

The only differences between generics and their brand-name counterparts is that generics are less expensive and may look slightly different (eg. different shape or color), as trademarks laws prevent a generic from looking exactly like the brand-name drug.

Generics are less expensive because generic manufacturers don't have to invest large sums of money to invent a drug. When the brand-name patent expires, generic companies can manufacture a copy of the brand-name and sell it at substantial discounts.

Back to top

20. What do you do with my personal information?

The personal information you give us will only be viewed by authorized employees of our company for the purpose of completing your order. We do not sell, trade, or rent your personal information to others. In no way will we spam your email address or distribute to any companies who are associated with spamming.

Back to top

21. What if I need to return my order?

If you are not fully satisfied with your purchase from Canada Pharmacy, simply return the product and we will refund you 100% of its value, including the shipping cost. Even if the package has been opened, don't worry! Return the opened package and we will refund you 50% of its value.

Simply call Canada Pharmacy within 15 days of receiving your package at 1-800-891-0844 and tell us why you are not fully satisfied with your purchase. If we are unable to make it right, we will be happy to explain how to return the package to us.

Back to top

22. What if you don't have all of the items in stock?

If an item you ordered is out of stock, we will order it from our supplier. If the item is not available from the supplier we will contact you and let you know.

Back to top

23. Why do the pills I received look different than the ones I get from my local pharmacy?

Firstly, if you are used to Brand Name pills and you have ordered a Generic from us, the pills we send you WILL LOOK DIFFERENT. Generics do not look the same as the Brand Name products, even though they have the SAME ACTIVE INGREDIENT and work in EXACTLY THE SAME WAY. In addition, the same Brand Name pill may look slightly different coming from Canada. For example, Celexa 20MG is usually a peach colored pill, yet the Canadian pill is white and a little bit smaller than peach colored pill. Both pills are Celexa 20MG, both have the SAME ACTIVE INGREDIENT, and both are made by the SAME COMPANY. But, for whatever reason, the manufacturer decided to make the Canadian pill a different color. Lastly, when comparing 2 different Generics, they WILL LOOK DIFFERENT if they are made by 2 different companies.

Back to top

24. Why is the price different from the last time that I ordered?

Due to market fluctuations, prices of items may change from time to time.

Back to top


I still have a question!

Search by Medication



Open New Account
Customer Sign In
Customer Email or ID:
Password:
 
e-Newsletter
Email:



HACKER SAFE certified sites prevent over 99% of hacker crime.

VISA  Master Card  eBillMe  Now Accepting PayPal for OTC orders

About Us | Online Prescription Drugs | Buy Over The Counter Drugs | Nutrition & Wellness
Health Library | Pet Meds | Ordering Prescription Drugs Online
Safety | Company Profile | Privacy Policy | Contact Us | Sitemap

©2009 Canada Pharmacy

Aciphex (Rabeprazole - called Pariet in Canada) | Actonel (Risedronate) | Advair Diskus (Fluticasone / Salmeterol) | Allegra 24 Hour 120mg | Allegra D | Altace (Ramipril) | Ambien (Zolpidem) | Arimidex (Anastrozole) | Avandia (Rosiglitazone) | Avodart (Dutasteride) | Celebrex (Celecoxib) | Cozaar (Losartan) | Crestor (Rosuvastatin Calcium) | Diovan (Valsartan) | Effexor XR (Venlafaxine XR) | Evista (Raloxifene) | Femara (Letrozole) | Fosamax (Alendronate) | Humalog Vials | Hyzaar (Losartan/HCTZ) | Lamictal (Lamotrigine) | Lipitor (Atorvastatin) | Lysodren (Mitotane) | Nexium (Esomeprazole) | Norvasc (Amlodipine) | Plavix (Clopidogrel) | Pravachol (Pravastatin) | Prevacid (Lansoprazole) | Propecia (Finasteride) | Protonix (Pantoprazole) (Pantoloc in Canada) | Singulair (Monteleukast) | Spiriva (tiotropium) + Handihaler | Tricor (Lipidil Supra and EZ in Canada) | Xenical (Orlistat) | Zetia (Ezetrol in Canada) | Zocor (Simvastatin) | Zoloft (Sertraline) | Zyrtec - Reactine in Canada (Cetirizine)